At Herlong Bates Burnett, we never forget that we work for you. Even though we have the word "insurance" in our name, we work for people, not insurance companies.
As a Trusted Choice agency we are an independent advocate for our clients. We are not limited to working with one insurance provider. This means we can provide a wide selection of insurance companies and policies to our customers, allowing our customers to select the best coverage for their specific needs.
As a Trusted Choice agency, Herlong Bates Burnett is committed to providing our clients top-notch service around the clock. With our online customer service tool, clients can log in at their convenience to review and update their policy, download certificates of insurance, and take advantage of a variety of other services. Our clients are also assured access to a live customer service representative 24 hours a day, seven days a week, because accidents don’t always happen during business hours.
If you're a current client and don't have an HBB24 account, just contact us to sign up.
Tom Bates has been our property and casualty agent for 20 years. His knowledge of the market and access to top carriers has been a great benefit to our company. Without hesitation Tom Bates is “The Best in Service!"
—Jim English, President, Consolidated Insured Benefits